1.Q: What are the existing bulb standard?
A: 3W, dia:55mm, low voltage, dimmable. We could offer bulbs in 3000K~6500K, the most popular color is cold white-6500K, warm white 3000K bulbs. If you want customized color temperature like 4500K, MOQ will be 2000pcs for led bulbs.
2.Q: Can LED bulbs be replaced if it does not work?
A: The bulbs we provided are low-voltage ones which are customized, but the bulbs in the local market is high-voltage ones. They can not be used in low-voltage Hollywood mirror. so you cannot by low-voltage LED bulbs from the market.
3. Q: What is the difference between high-voltage led bulbs and low-voltage led bulbs?
A: All of Hollywood mirror we made is in low voltage version. The advantage is very safe that customers could replace the bulbs even when the power is on. The defect of high-voltage is that the light will flicker when dimming to the lowest level.
4. Q: What certifications did you pass?
5. Q: What are the methods of dimming?
A: We have Metal rotated switch and touch sensor switch.
6. Q: What extra fractional part can we add on the mirror?
A: You can add USB port, power socket, Bluetooth speaker, display screen etc.
7. Q: What kind of packing do you have?
A: We use safe mail order packaging and can pass the drop test. We need to drop test each type of packaging before delivery to ensure the safety.
8. Q: Do you provide a sample, and what is the sample policy?
A: Sure, you must evaluate our quality. You could make a sample order with us. Please let me know which models and sizes you’d like to make samples firstly. The lead time for samples is usually 2~3 weeks. Charge double price only for the sample order, will refund all samples cost once you placing the initial order when over MOQ 50pcs.
9. Q: What if the glass part and other accessory broken?
A: We will provide all the spares for you. and you can replace it by your own side. we have a 1-year guarantee for the products.
10.Q: Can we customize our own LED bulbs?
A: yes, we welcome OEM order, just let us know the LED bulbs specification like size/ voltage/watt/color temperature. If qty cannot meet our own MOQ, we will outsource from the cooperated supplier for your order. No matter which size you chose, we would suggest you take the low – voltage version.
11. Q: What are your terms of delivery?
We accept FOB, CIF, etc. You can choose the one which is the most convenient or cost effective for you.
12. Q: what is the payment term?
Normally we accept T/T (30% deposit before production and the balance before shipment ), also we can make L/C
110-240V high voltage led bulbs are not allowed to use in a low-voltage Hollywood mirror.
12V low-voltage LED bulbs are not allowed to use in high – voltage products.
The own-voltage LED bulbs are customized by our own factory,
The ones you can buy from your local market should be the high voltage 110V-240V bulbs.